I got this with express shipping and since USPS was so delayed this year it did not come in time. To be honest I have been scammed by facebook ads like the one that I got for intention capsule in the past so I sent a kind of angry email to their customer support team. They refunded my shipping and explained the situation, I feel like they were prompt and very kind about the situation. I will definitely be buying one for myself in the future since I am giving this one away as a gift. The scrolls are the perfect size and the actual necklace is very high quality.