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FAQ

ABOUT THE PRODUCTS

Are the bracelets and necklaces waterproof?

The capsules are water-resistant, not completely waterproof. The capsule will not rust, change colour and shouldn't tarnish more than expected with water, however there is always a chance that the capsule can loosen, allowing water to seep through, which could damage your scroll. Most people do wear their capsules in the shower, swimming etc. and just change the scroll from time to time. We recommend that if you have an irreplaceable, sentimental scroll inside, you avoid getting it wet.

 

What is the length on the necklace?

The string necklace is maximum 28” long and can be completely adjusted to your desired length. It can also be worn as a choker.

The chain necklaces list the length in their detail descriptions.


What is the sizing of the bracelet?

The bracelet has a maximum circumference of 9.5”, and can be adjusted to your desired size. We have chosen this size as it can adjust to fit 99.9% of women, children, and men :)


How do you adjust the size of the bracelet or necklace?

Both string bracelets and necklaces have a sliding macrame knot making for easy adjustments and tightening. 


How big is the capsule?

The capsule is 1” in length and 5/16” in width. The opening of the capsule for the scroll is 3/16”.


How big is the scroll?

The scroll is 2 9/16” x ⅝”. Allowing for 1-2 short sentences or a few sentimental words :)


How many blank scrolls come with the bracelet and necklace?

3 blank scrolls in total, 1 inside the capsule and 2 spares.

You can purchase packets of extra scrolls on our site. 


What are the capsules made of?

The silver is made of raw marine-grade aluminium. The gold and rose-gold capsules are premium 18K gold plated brass. We only use the highest standard electroplating process for our gold plate. We are confident our gold plating will last a long time.


Are the capsules Nickel free?   

Yes! All our capsules and chains are Nickel-free! 

 

Can I use the capsule to carry a loved one's ashes?

Yes, some people do use our capsules for this! If you plan to carry ashes, we suggest creating a permanent seal so that the capsule stays completely water-proof and forever locked in place. You can do this by adding a touch of glue or clear nail polish around the threading when you close the capsule!

 

ORDERS

How to change or cancel an order?

Please contact us at team@intentioncapsule.com as soon as possible. Once an item has been shipped, orders cannot be changed.


How to track my order?

You will receive an email confirmation with your tracking number and a link directly to your shipping updates. If you have not received an email confirmation, please check your spam folder. If it is still not found, please contact us as you may have used an incomplete email address when ordering. 


I still haven't received my order, what do I do?

Firstly, check the tracking status of your order through your purchase confirmation email. Orders usually take 3 business days via USPS to arrive, but this time frame isn’t guaranteed and can sometimes take substantially longer. If it has been more than 2 weeks, please contact us at team@intentioncapsule.com.


How to return/exchange an item?

If you changed your mind, please contact us within 30 days after you receive your item. Please note that the item can only be returned or exchanged if it is in unused condition and in original packaging. Once your item has been returned, a refund will be processed.


I received the wrong item, what do I do?

Please contact us at team@intentioncapsule.com and we will sort this out.


How do I request to have a personalised note written on the scroll?

You can select this option on every product page while shopping. If you decide you want to add a personalized note after you already checked out, please email us, team@intentioncapsule.com immediately after your order is placed and we will do our best to update your order before it is processed for shipping. 


SHIPPING

What countries do you ship to?

We ship within the USA and pretty much everywhere around the world.


How much is shipping?

We provide FREE USPS First Class shipping on all USA orders over $35. Otherwise we charge standard rates, typically about $3.50 for First Class.

Priority and Overnight Express options are available for purchase. 

International shipping rates from USPS, UPS and DHL apply. Customers are responsible for paying any additional Customs Tax fees that may incur once packages reach their country.

How long does delivery usually take?

We do our best to process and ship orders within 24 hours on weekdays.  Orders usually take 3 business to arrive via USPS First-Class mail, however can take longer due to USPS delays.  

If you are ordering as a gift or for a special occasion, we highly suggest using Priority Mail or UPS.


AMBASSADORS

I would like to become a brand ambassador, what do I do?

We'd love to have you on the team, earning income and perks!  Please apply here:

https://intentioncapsule.com/pages/brand-ambassador-program


CONTACT US

My question wasn't answered and I would like to contact you

Send your questions to us directly at team@intentioncapsule.com